Our Commitment to You
At kwkhan.com, your satisfaction is our priority. We have crafted this Refund & Cancellation Policy to be transparent, fair, and easy to understand. Please read this document carefully before making any purchase or subscribing to any of our services.
By using kwkhan.com, you agree to the terms outlined in this policy. This policy applies to all products, services, and digital content offered through our platform.
Refund Eligibility
You may be eligible for a refund under the following conditions:
- The service or product was not delivered as described on our website.
- A technical error on our platform prevented access to the purchased service.
- A duplicate payment was made due to a system error.
- The refund request is made within the specified time window (see timeline below).
- The request is submitted through our official refund process.
Refunds are evaluated on a case-by-case basis and are subject to review by our team.
Refund Timeline
The following table outlines the refund windows applicable to different types of services:
| Service Type | Refund Window | Conditions |
|---|---|---|
| Digital Products | 7 Days | If not downloaded or accessed |
| Subscription Plans | Within 3 Days of billing | Unused subscription period only |
| Consulting / Services | 48 Hours before session | No refund after session begins |
| One-time Purchases | 7 Days | Item must be unused & unaccessed |
Once the refund window has passed, we are unable to process refund requests regardless of usage.
How to Request a Refund
To initiate a refund, please follow these steps:
- Send an email to our support team at the address listed in the Contact section below.
- Include your full name, order/transaction ID, date of purchase, and reason for the refund request.
- Our team will acknowledge your request within 2 business days.
- Refund decisions are communicated within 5–7 business days of receiving all required information.
- Approved refunds are processed to the original payment method within 7–10 business days.
Please do not raise a chargeback or payment dispute before contacting us first. We are committed to resolving all issues amicably and promptly.
Cancellation Policy
You may cancel your subscription or service at any time through the following options:
- Log in to your kwkhan.com account and navigate to Settings → Subscription to cancel.
- Contact our support team to request manual cancellation.
- Cancellations take effect at the end of the current billing cycle; you will retain access until then.
- No partial refunds are issued for unused days in a billing cycle unless stated otherwise.
Cancelling your subscription does not automatically trigger a refund. Please submit a separate refund request if you believe you are eligible under our refund policy.
Non-Refundable Items
The following are strictly non-refundable under all circumstances:
- Services that have been fully delivered or completed.
- Digital downloads that have already been accessed or downloaded.
- Promotional, discounted, or free-trial purchases.
- Subscription fees for periods already used.
- Customised or personalised services created specifically for you.
- Any service purchased during a sale or limited-time offer.
Dispute Resolution
If you are dissatisfied with our refund decision, you may escalate the matter by contacting us at the email provided. We are committed to resolving all disputes through transparent communication.
In cases where a resolution cannot be reached, disputes shall be handled in accordance with the laws applicable in the jurisdiction of the service provider.
We strongly encourage customers to reach out to us directly before initiating any third-party dispute process. Most issues can be resolved quickly with open communication.
Contact Us
For any refund or cancellation requests, or if you have any questions about this policy, please reach out to us: